Frequently Asked Questions

We understand that your belongings are more than just items – they're your memories, investments, and life's work. We've earned our customers' trust through: fully licensed and insured operations with comprehensive coverage, background-checked team of professional movers, 4.9-star Google rating from 200+ verified reviews, and transparent pricing with no hidden fees.

While we take every precaution to prevent damage, we stand behind our work completely. Our comprehensive insurance coverage protects your belongings, we have an immediate reporting system for any concerns, a fair and fast claims process, and use professional packing materials to minimize risk. Our track record speaks for itself – 99% of moves are completed without any damage.

Transparency is at the heart of our business. We provide detailed itemization of all costs upfront, no hidden fees – what we quote is what you pay, written estimates provided before any work begins, clear explanation of any potential additional charges, and fixed-rate options available for most moves. We believe in earning your trust through honesty, not surprises on moving day.

We've built our reputation on going above and beyond industry standards through: personal accountability with every move having a dedicated coordinator, eco-friendly practices with reusable materials and efficient routing, community focus as your neighbors not a faceless corporation, flexible scheduling including evenings and weekends, additional services like storage and packing, and ongoing communication throughout your entire move.

Life happens, and we understand that moving dates sometimes need to change. We offer flexible rescheduling based on availability, no penalty fees for changes made with reasonable notice, emergency accommodations when possible, clear cancellation policy explained upfront, and priority rebooking for existing customers. Our goal is to work with you, not against you, when plans need to change.

Yes, we bring everything needed for your move including professional-grade moving equipment, furniture dollies and straps, protective blankets and padding, quality boxes and packing materials, and specialized equipment for heavy items. You don't need to worry about sourcing or renting any equipment – we come fully prepared for every type of residential move.

We recommend booking your residential move 2-4 weeks in advance, especially during peak moving season (May through September). However, we often accommodate last-minute moves based on availability. The earlier you book, the more scheduling flexibility we can offer and the better we can prepare for any special requirements your move might have.

Absolutely! We're experienced with all types of residential moves including apartments with multiple flights of stairs, buildings with narrow stairwells, elevator moves with time restrictions, condos with moving policies, and homes with challenging access. We assess each situation beforehand and come prepared with the right equipment and techniques to handle any obstacles safely and efficiently.